Customer Support

We are looking for a Customer Service Representative who will serve as full time employee supporting our sales team. Our CSR implements sales support action items as needed to promote excellent customer service and ensure customer satisfaction.

Candidates can look forward to regular customer contact, a role in business development and the chance to develop leadership skills

Attracts potential customers by answering product and service questions; suggesting information about products and services.
Opens customer accounts by recording account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Contributes to team effort by accomplishing related results as needed.

Skills/Experience

Must be tech-savvy and enjoy working with interactive technology products
Knowledge of current and pre-existing tablet technologies, understands qualities and benefits of these products
1 – 2 years of retail sales experience is a plus (preferably in consumer electronics)
Familiar with carriers, big box, and consumer electronics
Exhibit an energetic and enthusiastic attitude and tremendous interpersonal communication skills
Comfortable educating and sharing product feature and benefit information
Independent and motivated team player
Regular physical activity may be required, e.g., setting up promotional material
Able to stand comfortably
Working knowledge of Windows and Microsoft Office a plus

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